Tenanting

Description:

Tenanting allows a system to be partitioned among a number of tenants and to be configured to look like a separate system to each tenant. Up to 64 small businesses, or departments of a larger business, can share features and capabilities of the system.

Consoles, CO trunks, and dial-in trunks can be allocated individually to each tenant or shared between tenants. Switching to night service can be done centrally, or on a tenant-to-tenant basis. Calls through the system can be blocked, so tenants can only call each other on CO trunks.

Some system features are enabled for each tenant individually while other features are  shared by all tenants. You can define groups such as Attendant Groups, Trunk Groups, and Multiline Appearances with devices belonging to different tenants.

For more information, see Tenanting Detailed Description.

Conditions

• Requires the Tenanting purchasable option with a new password. Enabling Tenanting does not require a reboot.

• You can have up to 64 tenants, including the landlord (tenant 1).

• Each tenant can have its own Music on Hold source. See Multiple Music on Hold Sources for more information.

• The following devices and resources can be members of a tenant:

• IP phones and consoles

• DNI phones and consoles

• analog phones

• wireless phones

• analog trunks

• digital trunks

• Unless otherwise programmed, all phones, consoles and trunks are in the landlord group.

• IP trunks are not tenantable resources.

• Tenanting is not supported with the following features:

• Hot Desking

• Resiliency

• Tenanting is a local system feature only and is not supported in networked or clustered configurations.

• Hunt groups may contain members from multiple tenants.

• Group page, call park and other similar features function for all sets independently of tenant assignment.

• Calls cannot be forwarded or rerouted to a set in another tenant unless both tenants in question have permission to call each other (that is, each tenant has granted the other tenant calling permission). This also applies to campon, trade, conference, intrude, callback and other similar features.

• You cannot tenant RAD devices.

Programming

To program tenants and tenant members

1. License and Options Selection form
   Set Tenanting to "Yes".
   Enter your new password.

2. Tenants form
   Program the information for each tenant.

3. For each device and trunk not in the landlord group (tenant 1), enter the tenant number in the appropriate form:
   Analog Trunks
   Digital Trunks
   DNI Consoles
   IP Consoles
   Single Line DNI Sets
   Single Line IP Sets
   Multiline DNI Sets
   Multiline IP Sets
   Wireless IP Sets

To program an embedded tenant Music on Hold source

1. Download an audio file using the System Audio Files Update (skip this step if you are using an existing embedded audio file).

2. Tenants form

3. select "Embedded" in the Audio Source drop down list.

4. select the desired audio source ID The audio file IDs are used to identify embedded audio files when assigning them to tenants or ACD paths. A label beside an audio file ID indicates an existing audio file in the system.  When downloading an audio file, select an audio file ID without a label unless you want to overwrite an existing audio file..

To program an external tenant Music on Hold source

1. Program the Music on Hold source as an analog phone

2. Class of Service Options form
   - set "Call Forwarding - Accept" to "No"
   - set "Third Party Call Forward Follow Me - Accept" to "No"

3. Tenants form

4. select "External" in the Audio Source drop down list.

5. enter the Music on Hold directory number in the "Alternative Recording Device" field.

4. Place a 600 ohm resistor between the wire pair of the music source to simulate an on-hook condition (this must be done after programming the Tenants form).

Operation

None.