Program Multiline IP Telephones

Overview:

This procedure applies to the 5005 IP Phone, 5010 IP Phone, 5020 IP Phone, 5140 IP Phone, 5205 IP Phone, 5207 IP Phone, 5215 IP Phone, 5212 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5235 IP Phone, 5240 IP Phone, 5304 IP Phone, 5312 IP Phone, 5324 IP Phone, 5320 IP Phone, 5330 IP Phone, 5340 IP Phone, 5360 IP Phone, Navigator, and TeleMatrix 3000IP Phone.

For 5302 SIP Phone programming, see SIP Phone Support Programming.

For 5560 IPT programming, see Program a 5560 IPT.

• Notes:

• If you want to program a Mitel IP telephone with a static IP address, refer to the Technician's Handbook.

• The Mitel Communications Director (MXe Server) does not support the 5140 IP Phone, 5240 IP Phone, or the 5230 IP Phone.

Before You Begin

• Ensure the DHCP Server has been programmed.

• Ensure that the IP user licenses are entered in the License and Option Selection form.

• Ensure that IP Telephone Set Registration access codes, Set Replacement Access Codes, and Set Registration Security codes are specified in the System Options form.

• Ensure that Class of Service, Interconnect Restriction, and Intercept Handling is programmed for each device.

• Note: The following devices must have a Class of Service that has the HCI/CTI/TAPI Call Control Allowed and the HCI/CTI/TAPI Monitor Allowed options enabled.

Programming

To program Multiline IP telephones:

1. Multiline IP Sets form
   Complete the following fields: Hot Desk User, Device Type, Auxiliary Module, Prime Directory Number, User PIN fields (if Hot Desk User), External Hot Desk fields (if required), ACD Enabled, Interconnect Number, Maximum Call History Records, MAC address (optional), Tenant Number, and Lock Default Configuration.

2. Multiline Set Keys form (Optional)
   Assign a directory number (line appearance) or feature to each key.
   Assign each line appearance a ring type.

3. Multiline Appearance Groups form (Optional)
   Change the ring type at each telephone where this number appears.
   Change the group type from "key system" to "multicall" or vice versa.

4. 5235 Idle Softkeys form (for 5235 IP Phones only)
   Complete the Feature Type and Label fields.

5. Default Account Codes form (Optional)
   Create a default account code number that will appear in all SMDR records for the station.

6. Station Attributes form
   Assign a Class of Service, Class of Restriction, and Intercept Number to the directory number of the telephone.
   (Optional) Assign a Default Account Code Index number.

7. User and Device Configuration form
   Use the User and Device Configuration search field to locate the prime directory number that you assigned to the device. Assign a name, department, and location to the directory number.

8. Register the IP telephone (optional).
   This step is required only if the MAC address was not programmed in the Multiline IP Sets form.

9. Note: If you delete telephones, you must also delete the corresponding directory entries and voice mailboxes.