Hold

Description:

Hold lets you temporarily suspend a telephone call. While the call is on Hold, you can use other telephone features. The call can be either retrieved at the telephone that placed the call on Hold or at another telephone.

• Note: Do not confuse Hold with the wait period that occurs during other feature activations (such as Transfer). This wait period is referred to as Consultation Hold.

Conditions and Feature Interactions

• You cannot use the following features when you have a call on Hold: Call Pickup - Dialed, Call Pickup - Directed, TAFAS, and Camp-on.

• You cannot use the Tag Call feature when placing a call on hold using a Feature Access Code (Soft Hold).

• An attendant cannot be put on Hold.

• A conference can only be placed on Hold by one member at a time.

• If you have calls on Hold and on Consultation Hold, the call on Consultation Hold will be retrieved first.

• You cannot use the Call Hold Remote Retrieve feature access code when you have another call on Hold at your station.

• SUPERSET 401, SUPERSET 401+, SUPERSET 4001, 5001 IP, 5201 IP and ONS telephones that appear as key lines on multiline sets cannot obtain dial tone while a call is on Hold.

• For SUPERSET 401+ and SUPERSET 4001 sets, calls can still be received while another call is on hold.

• SpectraLink Wireless Telephones do not provide audible ringing for recalls from hold. If a call is placed on hold and the call hold timer expires, the SpectraLink telephone display indicates that the set is ringing, but you will not hear ringing unless you place the handset to your ear.

• A call on hold must be resumed before you can terminate it (unless the held party terminates first).

Programming

• Enable Call Hold and Call Hold - Remote Retrieve in the Class of Service Options form.

• Set the Call Hold Timer in the Class of Service Options form.

• If applicable, complete the Flash Type (normal), Low Flash Timer, High Flash Timer, and Ground Button fields in the ONS/OPS Circuit Descriptors form.

• If applicable, reference the Circuit Descriptor Number in the Analog Sets form.

• If you intend to use Feature Access codes in Operation, assign the following codes in the Feature Access Codes form:

• Call Hold

• Call Hold - Retrieve

• Call Hold - Remote Retrieve.

• To use the Hold key to retrieve calls, ensure that "Call Hold Retrieve with Hold Key" is enabled in the Class of Service of the phone. Ensure that this option is enabled for OpenPhone 27 phones.

Feature Availability

See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.

Operation

2500 and SUPERSET 401 telephones:

To place a call on Hold:

1. Flash the switchhook or press Flash.

2. Dial the Call Hold Feature Access code.

To retrieve a call from Hold:

1. Lift the handset.

2. Dial the Call Hold - Retrieve Feature Access code.

To retrieve a call from Hold at another station:

1. Lift the handset.

2. Dial the Call Hold - Remote Retrieve Feature Access code.

3. Dial the number of the station that placed the call on Hold.

SUPERSET 401+, SUPERSET 4001 telephones; 5001 IP Phone and 5201 IP Phone:

To place a call on Hold:

• Press Hold/Retrieve.

To retrieve a call from Hold:

• Press Hold/Retrieve or lift the handset.

To retrieve a call from Hold at another station:

1. Lift the handset.

2. Dial the Call Hold - Remote Retrieve Feature Access code.

3. Dial the number of the station that placed the call on Hold.

SUPERSET 420, SUPERSET 430, SUPERSET 4015, SUPERSET 4025, SUPERSET 410, SUPERSET 4125, SUPERSET 4150, 5005 IP Phone, 5010 IP Phone, 5020 IP Phone, 5140 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5240 IP Phone, 5302 SIP Phone, 5304 IP Phone, 5312 IP Phone, 5324 IP Phone, 5560 IPT, Navigator, TeleMatrix 3000:

To place a call on Hold:

• Press Hold or Hold feature key (when programmed).

To retrieve a call from Hold:

1. Lift the handset.

2. Press the flashing line key.

To retrieve a call from Hold at another station:

1. Lift the handset.

2. Press the flashing line key.
   OR
   Dial the Call Hold Remote Retrieve feature access code and the number of the station that placed the call on Hold.

5230 IP Phone and 5235 IP Phone, 5320 IP Phone, 5330 IP Phone, 5340 IP Phone, 5360 IP Phone:

To place a call on Hold:

• Press .
  OR
  Press the Call Hold feature key on the PDA (must be programmed).

To retrieve a call from Hold:

1. Lift the handset.

2. Press the flashing line key.

To retrieve a call from Hold at another station:

1. Lift the handset.

2. Press the flashing line key.
   OR
   Dial the Call Hold Remote Retrieve feature access code and the number of the station that placed the call on Hold.

Symbol NetVision Phone:

To place a call on Hold:

1. Press FCT.

2. Press # until HOLD is displayed.

3. Press END.

To Retrieve a call on Hold:

1. Press FCT.

2. Press # until OFF HOLD is displayed.

3. Press END.

Symbol MiNET Wireless Phone:

To place a call on Hold:

1. Press FCT.

2. Press down arrow key until HOLD is displayed.

3. Press the End Key.

To Retrieve a call on Hold:

1. Press FCT.

2. Press down arrow key until OFF HOLD is displayed.

3. Press the End Key.

OpenPhone 27

To place a call on Hold:

1. Short press of the key.

2. Press to select Hold.

3. Press OK.

To retrieve a call from Hold ("Call Hold Retrieve with Hold Key" must be enabled in the Class of Service of the OP27 phone).

1. Short press of the key.

2. Press to select Hold.

3. Press OK. The call that was on hold is retrieved.

To retrieve a call from Hold at another station:

1. Press to obtain dial tone.

2. Dial the Call Hold - Remote Retrieve Feature Access code.

3. Dial the number of the station that placed the call on Hold.

SpectraLink Wireless Telephones

To place a call on Hold:

• Press Hold.

To retrieve a call from Hold:

1. Press LINE. The Line number of the call on hold is shown at the top of the display.

2. Dial the line number (shortcut key) of the line appearance.

To retrieve a call from Hold at another station:

1. Press key.

2. Dial the Call Hold Remote Retrieve feature access code and the number of the station that placed the call on Hold.

• Add Held

• Attendant Hold

• Auto-hold