The Hotel/Motel feature provides useful features for a hotel or motel environment. The system can work independently, or in conjunction with a Property Management System (PMS). The main focus of this section is on using a system independently of a PMS.
Click here for details on PMS.
Mitel Attendant Consoles have six modes of operation.
Guest Service Mode: Guest Service is the top-level mode. You access all other modes of operation from Guest Service Mode. To enter Guest Service Mode from a 5550 IP console, press Guest Service. The Guest Service key is located between the Bulletin Board key and the Pager key. To exit Guest Service Mode, press Previous or enter another application.
Find Room Mode: Allows you to search for rooms on the basis of condition and/or occupancy status. Initiate searches by entering the command on the keyboard or by pressing the appropriate softkey.
Room Monitor Mode: Allows the attendant to listen to an activated room monitor extension.
Print Mode: Allows printing of room status, message registration, or wake-up reports.
Hotel Program Mode: Allows you to turn system-wide features, such as Call Block, on or off.
Guest Room Mode: Allows you to check guests in and out of the hotel, set automatic wake-up calls, activate call block, and program call restrictions.
Using the Hotel/Motel feature, you can
Display Guest Room Information: Provides information about the guest room, the guest, and the room extension. Existing information can be changed or new information added to a room.
Check-in and Check-out Guests: Allows you to keep track of arriving and departing guests.
Change the Status of a Room: Allows you to set the condition and occupancy status of a room.
Find Rooms: Allows you to search for rooms by using the room condition and occupancy status as search parameters.
Monitor Rooms: Allows an attendant console, line, or trunk to listen to a room monitor extension.
Set Automatic Wake-up Calls: Allows you to set an automatic wake-up call for a room extension.
Enable Call Blocking: Prevents calls from being made between guest rooms.
Apply Call Restrictions: Restricts the type of calls that a guest can make from a room extension.
Use Message Registration: Calculates the total cost of calls made from a room extension.
Print Hotel Reports: Provides Automatic Wake-up, Room Status, and Message Registration reports.
Access System Logs: Provides access to the logs generated by the system during operation of the Hotel/Motel feature.
Hotel Motel Multiple Wake-up Support: Provides up to 3 separate wake-up times for each room or suite, Daily repetition of wake-ups - without resetting each day and VIP/Personal wake-ups.
The Hotel/Motel feature set is supported on standalone systems and across a cluster (see Clustered Hospitality).
